- Delivery Policy
13.1. We offer 2 (two) methods of delivery of Products for delivery in South Africa. You may elect delivery in South Africa via:
13.1.1 Courier to a physical address in South Africa (you are to ensure there is someone to receive the Products at time of delivery). Signature of the delivery note/waybill of the courier by any person at the delivery address, irrespective of whether that person is authorised or not, shall be prima facie proof of delivery of the Products to you;
13.1.2 Collection at our physical address weekdays between 8:00 – 16:00:
6 Medigate Road Medigate Medical Centre 2, Suite 2 Umhlanga 4319
13.1.3Proof of identity and an order confirmation generated on the Website, shall be required for collection under clauses 13.1.2 and 13.1.3.
13.2 Subject to stock availability and receipt of payment, orders for the purchase of Products will be processed within two (2) working days and handed over to a courier for delivery.
13.3 Delivery is free for orders in excess of R1000.00 (one thousand rand) and a flat courier fee applies to orders below R1000.00. You will be notified of this fee on placing your order and before payment.
13.4 No PO Box addresses will be accepted as a delivery address.
13.5 Delivery times may vary. On average you can expect deliveries to metropolitan area addresses within 2-3 business days. In any other areas you may expect delivery in 3-5 business days. Delivery times are based on information from our delivery partners and are subject to delay due to causes outside of our control. We are not liable for any loss or damage which you may suffer as a result of late delivery.
13.6 All risk in and to the Products shall pass to you on delivery of the Products, as envisaged in clause 13.1. We are accordingly not responsible for any loss or damage or unauthorised use of any Products after delivery to the physical address nominated by you or you have collected the Products from the nominated collection point.
13.7 We have outsourced all delivery and collection arrangements. Accordingly, we cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the deliverer, its directors, employees, sub-contractors, agents, representatives and/or affiliates.
13.8 We are not liable for any incorrect order or delivery where you make an error in the information that you provide to us.
- Defective Goods, Returns and Credit Policy
14.1 Defective Products
14.1.1 In the event that you receive a Product from us which is defective, subject to clause 14.2, below, in that the container is defective or leaking, or the pump or nozzle mechanism is defective, please contact our Customer Care at firstname.lastname@example.org within seven (7) days of delivery. We will arrange for the defective Product to be collected and either replaced or you will be provided with a credit, provided the Product is unopened, unused and in its original packaging.
14.1.2 The following will NOT be regarded as defects and will not entitle you to a return or refund under this section:
220.127.116.11 defects arising from normal wear and tear of the Product;
18.104.22.168 defects arising directly or indirectly from your negligent or incorrect use of the Product;
22.214.171.124 where the specifications of a Product, although accurately described on the Website and generally fit for its intended purpose, do not suit you or are not fit for your purpose; and
126.96.36.199 in relation to unpackaged Products, signs of handling and/or repackaging.
14.2 Return of Non Defective Products
14.2.1 In the event that you no longer require a Product which you have ordered, and such Product has been delivered or is with the deliverer, you may return the Product to our physical address within seven (7) days of delivery at your own expense. The Product must be unopened and in its original packaging including any seals or plastic wrapping. Any accompanying free gifts, samples or accessories must also be returned.
14.2.2 All Products must be returned to Dr Cebi Online Returns, 6 Medigate Road, Medigate Medical Centre 2, Suite 2 Umhlanga 4319. You are not to send your purchase back to the manufacturer of the Product.
14.2.3 You are to include a copy of your receipt (or a note with your order number, name, email address and phone number) and your reason for returning the Product.
14.2.4 Upon receipt of the returned Product, you will be notified of receipt by email and whether or not your return of the Product is approved or rejected.
14.2.5 If your return of the Product is approved, we will provide you with a credit to the value of the Product for use in future purchases. We do not provide monetary refunds in these circumstances. Any Product which was a sale item or was specified as non-returnable or not for re-sale, cannot be returned under this clause 14.2.
14.2.6 Delivery costs are non-refundable and will be deducted from any credit for a returned Product.
14.2.7 If the Product you are ordering has a value of over R500.00 (five hundred rand), you will be given the option of utilising a deliverer providing a trackable delivery service and/or purchasing insurance to cover the delivery of the Product.