FAQ Page

Can I get advice on what product is best for me before buying?

Yes absolutely. We are here to help you in any way we can. We have tried to make this process as easy as possible with our:

Free Skin Assessment Online Or feel free to phone our skincare hotline on 068 127 6388 and have a chat with our trained skin therapist.

You can also email us at support@drcebionline or email our doctor directly on info@drcebidermatologist.co.za or request a Virtual Consultation with Dr. Cebi herself.

Do you offer international delivery?

Unfortunately, currently, we are only delivering to customers that reside in South Africa.

Who can I contact if I am experiencing technical issues placing an order?

You are welcome to contact our Customer Support team on support@drcebionline.co.za, we aim to make your experience seamless so please feel free to contact us for anything you may need.

How do I place an order?

Start your shopping experience with either of the following options:
1. Take the Online Skin Assessment or
2. Browse our shop via our menu above

  • Select your items and add them to your cart (ADD TO CART)
  • Once you have everything you want, click the VIEW CART button
  • Once you are happy with your item or items click the PROCEED TO CHECKOUT button
  • Fill out the requested details and click NEXT
  • You will then be taken to an order confirmation page which will give you your order number and delivery timelines

Super-Fast and Easy, just the way we hope you like it.
PS: You must complete the skin assessment in order to earn rewards.

How do I know if you stock a certain brand?

Please enter the name of the brand you are looking for in the search toolbar. Search results will present you with the available items from that brand.

If the brand or product you are looking for is not there, send us your request and we will see what we can arrange.

How do I know if a certain product is out of stock?

We make every effort to have all our products in stock but in the unlikely event we run out or our supplier runs out we will have a banner across the product indicating an out of stock item.

How do I redeem my rewards?

Rewards Programme

Begin your skincare journey by completing our online skin assessment to register and receive personalized recommendations.

How do I earn RewardPoints?

Earn discounts on future checkouts – here’s how:

  • Points can be earned on all products, excluding certain promotions.
  • You can only redeem Points after your first purchase on DrCebi Online has been completed.
  • You need to be a registered DrCebi Online member in order to earn Points, if you check out as a Guest you will not be able to earn points. You can register here

If reward points can be earned, the point amount will be displayed below the product description

How much are RewardPoints worth in Rand terms?

The points account for roughly 3% of your order total.
Points are rounded to the nearest integer when calculating the rand value in the cart total.

The rand value redemption ratio is as follows:

100 RewardPoints = R10
1000 RewardPoints = R100 discount

Do RewardPoints expire?

RewardPoints expire 12 months ( 365 days) from the date of earning.

  • A maximum of R500/ 50000 points can be redeemed per order in the redemption of Rewardpoints.
  • Partial redemption of RewardPoints is not supported.
  • RewardPoints can never be exchanged for Cash or Cash Payouts.
  • Rewardpoints cannot be transferred between user accounts or to other member accounts.
  • The Rewardpoints loyalty programme applies only to purchases made on Dr Cebi Online and cannot be used in exchange for other goods or services relating to DrCebiOnline
  • RewardPoints will not serve as a vehicle for refunds relating to previous orders, unless individually authorised in writing, by DrCebi online management.

Operational Rights & Privileges

Dr Cebi online and it’s owners “Us” reserve the right to manually adjust rewardPoints in the instance of a system calculation error in the earning or redemption of points. DrCebi Online and its owners “Us” reserve the right to determine or edit RewardPoints redemption ratio in rand value terms, at whatever stage, without prior notification to the RewardPoints holder “You”. RewardPoints loyalty rewards program remains the sole ownership of DrCebi Online, and can be canceled at any time, without compensation to the RewardPoint holder “You”, as determined by “Us”



Need assistance? Chat to one of our representatives below on WhatsApp or send us an email: support@drcebionline.co.za

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